Agency Skincare Review



Agency is a new personalized anti-aging skincare brand, brought to you by the founders of the buzzed-about brand Curology. The goal behind Agency Skincare is to offer anti-aging products that are customized for each person’s unique skin with the help of the brand’s licensed dermatology providers.

In this Agency Skincare review, we’ll give you all the details on how this brand works, what products they offer, the key ingredients used in the formulations, and the research that supports (or doesn’t support) the use of these ingredients.

What is The Difference Between Agency and Curology?

Both Agency and Curology were founded by board-certified dermatologist Dr. David Lortscher, and both brands share the same network of providers and skincare facilities. However, Agency and Curology are separate brands with different skincare focuses.

While both brands offer customized formulas, Agency and Curology each leverage different active ingredients to treat specific skin concerns. Curology’s ingredients are customized to target acne skin concerns, while the Agency Skincare custom formulas are designed to treat signs of aging, like texture, wrinkles, fine lines, and more.

Additionally, a key feature of Agency Skincare is that your provider can gently increase or decrease the amount of tretinoin in your formula. Your dedicated provider will work with you to get to the right strength over time, depending on your goals and how your skin responds.

How Does Agency Skincare Work?

To get started with Agency, you will fill out a questionnaire that asks you about your skin concerns and skin type.

The Agency questionnaire also covers health and medical history, such as details about any prescription drugs being taken, over-the-counter skincare products (like retinol and hydroquinone products), allergies, whether female patients may be pregnant, breastfeeding, or trying to get pregnant, and more.

After submitting the information, customers will be contacted by a healthcare professional from Agency’s medical team, which includes board-certified dermatologists, nurse practitioners, and physician assistants. Customers will go over their details and upload photos of their skin to be analyzed before the team gets to work creating the custom formula.

After your Agency skincare products are delivered to your home and you start using them, the brand allows you to connect with their team of healthcare providers if you have questions or concerns (such as, “Why is my skin peeling?”). And like we mentioned above, the strength of ingredients can be adjusted based on how your skin responds.

What is The Agency Skincare Routine?

While Curology provides its customers with a complete skincare routine (cleanser, custom formula, moisturizer), Agency does not. Rather, Agency only gives you two options: Future Formula or Future Formula + Dark Spot Formula.

Future Formula is a customized cream created by your provider to target your skin concerns — from fine lines and firmness to skin texture and more

You can also add in the Dark Spot Formula, which is a personalized dark spot corrector made to work with your Future Formula.

However, it’s important to keep in mind that a proper skincare routine should start with cleansing your skin. Thus, you’ll have to use a cleanser from a different brand, then follow with the Agency custom formulas.

What Are The Agency Skincare Ingredients?

The active ingredients in your Agency Future Formula and Dark Spot Formula are chosen by one of the brand’s dermatology providers on a person-by-person basis. The most commonly used Agency ingredients include:

Niacinamide is the amide form of vitamin B3 (niacin) that provides many benefits to the skin. For instance, a publication in the Journal of Clinical and Aesthetic Dermatology, states that niacinamide can repair the skin barrier and improve skin moisture, as well as reduce inflammation, blotchiness, hyperpigmentation, acne, and wrinkling.

Also known as Retin-A, tretinoin is a prescription retinoid that may be used in your Agency custom formula because it can help improve both acne and multiple signs of skin aging. When tretinoin first came to market more than 50 years ago, it was prescribed to treat acne only, not for anti-aging purposes. This was because of its ability to unclog pores, preventing them from becoming clogged with oil, dirt, and debris, which also makes pores appear smaller.

According to a publication in the Journal of International Medical Research, soon after topical tretinoin was made available, elderly patients using it to treat acne noted a general improvement in the quality of their skin. It was discovered that by increasing cell turnover and increasing collagen production, tretinoin could also provide anti-aging benefits such as smoothing fine lines and wrinkles and reducing visible signs of hyperpigmentation.

Tranexamic acid
Tranexamic acid is a synthetic analog of the amino acid lysine that functions as a skin-conditioning agent and astringent. Additionally, tranexamic acid acts as a skin-lightening agent for the treatment of hyperpigmentation. It is believed to work by inhibiting plasmin, which means that it helps to break down proteins in the skin that contribute to melanin (skin pigment) production.

Panthenol (Provitamin B5)
Panthenol is a highly effective humectant. A humectant is a hygroscopic substance that has a molecular structure with several hydrophilic (water-loving) groups. This structure allows humectants to attract and retain the moisture in the air nearby via absorption, drawing the water vapor into or beneath the surface. Humectants improve moisture retention and may also help other topical skincare ingredients to perform better.

Azelaic acid
Azelaic acid is an ingredient that provides numerous benefits to the skin. It helps to keep pores clear and prevent the growth of acne-causing bacteria, therefore helping to prevent and treat acne.

Azelaic acid may also help to fade hyperpigmentation and improve skin brightness by functioning as a tyrosinase inhibitor. Tyrosinase is a key enzyme involved in the synthesis of melanin, the pigment that gives skin color and also contributes to the formation of undesirable dark spots. By inhibiting tyrosinase, azelaic acid may be able to reduce abnormal pigmentation associated with aging and exposure to UV light.

Where Are Agency Skincare Products Sold?

Agency Skincare products are only sold on the brand’s website for those who live in the United States. One thing to keep in mind is that due to telemedicine laws, Agency Skincare may not be available in every state.

How Much is Agency Skincare?

Agency Skincare offers a 30-day free trial; you only have to pay for the $4.95 shipping and handling fee.

After your trial, the brand will automatically send you a refill of your Future Formula coming every 2 months for $60 (shipping included). That breaks down to $30 per month.

You also have the option to add the Dark Spot Formula and save $10 per month when you’re subscribed to both products. Get ongoing shipments of both products every 2 months for $92 ($46/month).

What is The Agency Return Policy?

Agency Skincare offers a 90-day money-back guarantee.

Is Agency Skincare Cruelty-Free?

Agency is cruelty-free and the products are officially Leaping Bunny Certified. Leaping Bunny Certification means Agency skincare products are free of animal testing at every stage of product development.

Agency Skincare Reviews

Unfortunately, this brand does not display Agency skincare reviews on its website.

Our Verdict

Overall, we like the idea behind Agency Skincare, but it’s hard to say whether this system works or not because there aren’t any Agency Skincare reviews at the time of writing this article.


  • Agency skincare ingredients are supported by research
  • Agency is cruelty-free
  • The online assessment and ordering is convenient
  • Easier access to prescription-only acne treatments


  • No Agency skincare reviews
  • You must get a subscription to order Agency skincare products
  • The online assessment will not be as thorough as seeing a dermatologist in person

J Int Med Res 1990;18 Suppl 3:18C-25C.

J Clin Aesthet Dermatol. 2010 Feb; 3(2): 22–41



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  • KS Original review: Dec 19, 2023. Reply

    I had a terrible experience with their Future Formula product and customer service. I was on it for several months, and although I was breaking out worse than ever, they told me to continue using it. I finally went to a real dermatologist, and she said that they are likely using poorly compounded ingredients that may cause more issues than they solve. I had been on high concentration tretinoin before with no problems.

    If you do try them and don’t see results in a couple of months, learn from my mistake and stop treatment immediately.

  • Mary D Original review: Dec 01, 2023. Reply

    DO NOT WORK WITH THIS COMPANY!!! Horrible company to work with. DO NOT GIVE THEM YOUR CREDIT CARD. Asked for a trial and then they started charging my card for the first month of product I never asked for. I never received the trial. You cannot reach anyone and they find every excuse not to refund your money. They list a “SMS” only number. I lost a couple hundred dollars that I am attempting to get back but all they email as a response is that they will provide me with more product. Worst Customer experience. I’m a 65 year old accomplished business-woman who has never written a review but feel so strongly about how bad this company is and what they are putting me through that I am spending the time to write my first one. JUST AWFUL!!

  • Elizabeth Miclette Original review: Aug 17, 2023. Reply

    Don’t try!!! No number to call. Email doesn’t cancel. Contacting BBB. I have to change by banking info. What a hassle. For giggles try calling the contact number they list. Going on FB

  • Gail Bailey Original review: Jul 01, 2023. Reply

    I broke out in a rash and it irritated my skin that my face swoll up and hurt it was so tight and I’m not sure what to fro

  • Emma Lopez Original review: May 28, 2023. Reply

    My skin is looking better except for around my lips/mouth. Maybe I need a stronger Agency this time around. Other than that, I see an improvement. Stronger formula should help me more. Thank you.

  • Sicilia LICARI Original review: Apr 22, 2023. Reply

    I currently have been using Curology for 2 years, I don’t have acne, I’m 64 years old and I use it for aging skin, I beard your products are more towards aging, I would like to try your products, I know your connected to Curology and they can help you with the tretinoin etc right now I’m on the highest strength 0.14% can you please reply and your prices, what you offer Etc
    Thank you

  • Georgianna Williams Original review: Mar 19, 2023. Reply

    It’s working well it’s diminishing dark spots. My skin is soft and supple. It feels and looks very healthy I really like what appears to be happening with my skin. I intend to stay with the regimen as long as it works. I do have concerns with wrinkles right under my jaw but I will monitor to see if they dissipate.

  • Dana Barr Original review: Sep 22, 2021. Reply

    WHy are you charging so much more for the same active ingredients as Cureology? I was going to switch but I dont see why I should? What makes your product worth $20 MORE every two months? Just because youve branded the same active ingredients as anti aging?

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